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Ordering and Shipping Information
Our full product price list and Fax / Mail Order form can be downloaded here.
Orders may be placed by any of the following methods:
Please call or FAX our Sales Department to request a quote on total charges.
Send invoice payments to DataComGear, 2110 Milan Drive, Cedar Park, TX 78613, USA
Terms and Conditions
Payment Terms: We accept MasterCard, VISA, COD, or you may establish an open account. To have an open account you must first have your credit approved. Terms for open account are Net 15. Purchase order number and confirming copy are required on all orders. Orders outside the U.S. or Canada must be prepaid. Contact us for details.
Prices: Orders will be invoiced at the price prevailing at date of shipment.
Shipping: Most products are stock items and will be shipped within 24 hours. Prepaid orders placed by mail, large quantities, or custom orders may take longer. Domestic orders are shipped the best/most economical way (FOB shipping point). All orders shipping within Texas require a Texas resale certificate. Express delivery is available by UPS. COD orders will be sent via the best way with the appropriate COD charges added. Foreign orders will be shipped UPS where available. Others will be shipped parcel post. Any customs charges including, duties, taxes and brokerage fees are the sole responsibility of the recipient.
Warranty / Return Policies
Warranty: All DataComGear products are subject to their Original Equipment Manufacturer's (OEM) warranties. Please check respective products for warranty details.
Returns: If, for any reason, you wish to return one of our hardware products, you may return it via UPS or insured parcel post, undamaged, with the receipt, within 30 days of purchase, for a full refund (less shipping charges). Software is not returnable if opened. Large orders or custom orders may not be returnable or may be subject to a restocking charge. Call, FAX, or e-mail to request a Return Material Authorization (RMA) number and routing instructions. Packages returned without prior authorization will be refused. Any customs charges including, duties, taxes and brokerage fees are the sole responsibility of the recipient.
Exchange Service: If your product does not work, we will exchange it. Please call, FAX, or e-mail to request a Return Material Authorization (RMA) number. Replacement units will be shipped once we receive the exchanged unit. Any customs charges including, duties, taxes and brokerage fees are the sole responsibility of the customer.
International Orders
All orders must be prepaid in U.S. dollars. You may use MasterCard, VISA, American Express, cashiers check, money order or wire transfer funds. Send invoice payments to: DataComGear, 2110 Milan, Cedar Park, TX 78613, USA. Orders will be shipped UPS where available or US Parcel Post. Call or email our Customer Service Department for a quote on total charges.
Notes
Some names and words are trademarks of their respective owners. Most products comply with FCC Part 15, Class A. If you have any questions on a particular product, please contact DataComGear Technical Support Department. Specification sheets and instruction manuals are available for download on all products.
New Credit Account Application and Agreement
Credit Account Application Form
Print the form and fill it out completely. Then return the form to us by Fax and Postal Mail.
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